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Thread: WOWTarded Service

  1. #1
    Join Date
    Mar 2013
    Location
    Portland
    Posts
    1,430

    Default WOWTarded Service

    So I ordered a new rocker arm set for my engine rebuild from 4WheelParts.com on Aug 14th. for "in-store pickup" to save on shipping.

    They were stock rockers (maybe a little stronger), but otherwise basic. Nothing Fancy! Nothing Custom!

    I got a phone call from them the next day confirming that I was ordering them for a jeep.... and the guy tells me they'll take a little longer to get in than otherwise parts would.

    I tell him no problem thinking he meant like a week or so.

    TODAY I call back to see if maybe they forgot to call or if there was some issue.
    The guy today tells me that they have to wait until 4WheelParts has an entire truck ordered from that vendor before they'll even be sent.
    Like a freaking semi-truck full of parts....

    He then says, for 8 more, he can have them sent sooner.

    I asked him, How long are we talking? like next week? or months down the road?
    He responded, "could be tomorrow, could be in 3 months. Just depends on how long it takes the load to become full."

    Would have been nice to know weeks ago when I ordered them.
    I probably would have been willing to work with the extra 8.

    Soon as I said, "cancel it", he asked if he could call me back to let me know what's going on.

    ........sure. I can cancel them now or after you call me back.
    Be strong when you are weak.
    Be brave when you are afraid.
    Be humble when you are victorious.
    But be a badass everyday!
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  2. #2
    Join Date
    Sep 2009
    Location
    Chico, CA
    Posts
    29,847

    Default Re: WOWTarded Service

    Yes, that is a little over the top
    230 hp 4.3L Chevy
    Built 4L60E with manual lockout
    Atlas 4 speed
    Griffin radiator
    On board air
    Warn 9.5ti on custom bumper
    7.5" RE front and bastard pack rear on custom long arms
    30 gal gas tank
    lockers
    And a bunch of other stuff

  3. #3
    denverd1's Avatar
    denverd1 is offline Level: Uber Jeep Cherokee Trailer Queen
    Join Date
    Dec 2011
    Location
    Tyler, Texas
    Posts
    5,762

    Default Re: WOWTarded Service

    they won't last long doing that. not in the day and age of some retailers delivering within a few hours of clicking "buy"
    Wheelin' East Texas in a RED XJ

    RED 98 XJ with 4.5" lift, ZJ steering, front and rear locked on 33's
    cowl intake, Cobra CB, SYE, bumpers, 10K winch, lights
    ,___________
    //___l__,\____\,00_
    l_--- \___l---[]lllllll[]|
    (o)_)--(o)_)--(o)_)

  4. #4
    Join Date
    Aug 2009
    Location
    Asheville, NC
    Posts
    7,962

    Default Re: WOWTarded Service

    Yeah that is no good for customer service.. 1 the main company having to wait till they have a full truck load before sending it out, and 2 4wheel parts for not giving folks a heads up when its going to be a bit or if there is anything that is going to cause it to be a few days or weeks before their stuff will ship out from the manufacturer or whatever... And even more so to keep up with your customers when things are delayed a bit.. that way they know what is going on... and can make their decisions on whether they want to wait or not..
    FORMER GREEN XJ CLUB MEMBER
    IF YOU DON'T STAND BEHIND OUR TROOPS, FEEL FREE TO STAND IN FRONT OF THEM!!
    DOING SOMETHING JUST BECAUSE YOUR BUDDY DOES IT THAT WAY MAKES AS MUCH SENSE AS SHARING TOOTHBRUSHES

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