Results 1 to 8 of 8
  1. #1
    Join Date
    Nov 2013
    Location
    Tucson AZ
    Posts
    224
    Chats
    7

    Default Rubicon Express and 4 Wheel Parts

    I purchased the RE long arm kit for my XJ back in July and did the install shortly afterward. For 6 months I've been a very happy camper; the truck rolls down the highway better than it ever did and it's an articulating beast in the rough stuff. All seemed well until last Sunday when the passenger side arm came apart while wheeling.
    I was going to take the arm off and take it down to the local 4 Wheel Parts in Tucson, where I purchased it, to see if they could do anything for me. (Thank you Bluedragon!) As it happened I was right near there yesterday while working and thought, "What the hell, I'll just stop in and ask." All I had with me was a phone pic of the arm and my sad story.
    The store manager, Ray Simmons, helped me at the counter. Before I could even finish telling him what happened he had ordered me a new arm, then asked if there was anything else he could do. I told him about the new shock being damaged in the mess and he went to the back, got me a brand new ProComp 3000, handed it to me and said they would call me as soon as the new long arm arrived.
    That is the kind of customer service that is so rare in this day and age. The guys at 4 Wheel Parts were pleasant, professional and HELPFUL. Thank you Ray and 4WP! I will not hesitate to recommend Rubicon Express and 4 Wheel Parts to anyone needing top-shelf service and great products. You guys ROCK!!!
    If it ain't broke, don't fix it. If it's fixed, go break it!

  2. #2
    Join Date
    Jan 2012
    Location
    Houston
    Posts
    15,968
    Chats
    3154

    Default Re: Rubicon Express and 4 Wheel Parts

    Always good to hear about good customer service performed the right way. Under Armour is that type of company too. Scratch on my sunglasses? Replaced free of charge, no questions asked. Even 5 years later. I know that's not jeep related, but good customer service doesn't go unnoticed.

    Sent from my Samsung Galaxy S4 because my microwave couldn't do it

  3. #3
    Join Date
    Aug 2009
    Location
    Asheville, NC
    Posts
    7,955
    Chats
    39048

    Default Re: Rubicon Express and 4 Wheel Parts

    I'm glad they took care of you Jim... I know how it can be when you have a part that doesn't perform to expectations, or even worse breaks and causes more damage to other parts.. Glad that 4 Wheel Parts took care of it for you.. have heard some horror stories about their CS, but I think it is more the people you are dealign with and how you bring your issue to them... I look forward to getting somewhere there is a 4 Wheel Parts, if not close by, at least not multiple states away as I'm stuck with now...
    FORMER GREEN XJ CLUB MEMBER
    IF YOU DON'T STAND BEHIND OUR TROOPS, FEEL FREE TO STAND IN FRONT OF THEM!!
    DOING SOMETHING JUST BECAUSE YOUR BUDDY DOES IT THAT WAY MAKES AS MUCH SENSE AS SHARING TOOTHBRUSHES

  4. #4
    Join Date
    Nov 2011
    Location
    Wherever the Army sends me
    Posts
    332
    Chats
    2

    Default Re: Rubicon Express and 4 Wheel Parts

    That is some awesome service! They have done some servicing for me but never any major installs. I've heard nothing but great things about the 4WP stores across the country.

    and I didn't know that about Under Armor. Thats some good info though!

  5. #5
    Join Date
    Jun 2015
    Location
    Miami
    Posts
    33
    Chats
    16

    Default Re: Rubicon Express and 4 Wheel Parts

    I can vouch for RE products a 3.5 super ride on 31x10.5r15 MT baja AT went thru a combination of sticky mud and sharp limestone with water levels over the XJ hood.. At the time it had stock track bar and no sway bars.. yet this Xj walked through this pit about 7 times no struggle

  6. #6
    Join Date
    Feb 2015
    Location
    Vancouver, WA
    Posts
    773
    Chats
    9

    Default Re: Rubicon Express and 4 Wheel Parts

    I had the RE 3.5 Super ride kit installed a few weeks now from 4 wheel parts here in Portland Oregon. They are awesome to deal with and Rubicon Express is first rate in my book as well.

    I ended up going in a week later after the lift install to have my T-case dealt with due to noise and vibration issues. The T-case had been rebuilt by the previous owner, who well, to be frank, F*****D it up big time. While they had it out, I had them install an SYE with the rebuild.

    They've answered every question I've thrown at them with straight forward, no nonsense replies.

    Speaking of which, I hit the 800 mile post lift mileage mark today and it's time to have them retorque everything. Which they do for free!
    The Little Red Wagon in the theme of Overland Adventure Vehicle. Grab an empty seat and ride along here : http://www.xjtalk.com/showthread.php?t=19655

  7. #7
    Join Date
    Aug 2009
    Location
    Asheville, NC
    Posts
    7,955
    Chats
    39048

    Default Re: Rubicon Express and 4 Wheel Parts

    I can't wait to move to a place that there is that option... to go to an offroad shop and talk to them about stuff or have them take care of something I can't do, or don't have the time to do myself... That is one thing that stinks where I am, I have to drive like almost 2 hours to get to the closest off road shop... and it's certainly no 4 Wheel Parts.. but they've been more then helpful with putting up with my questions thus far.. Can't wait to get my SYE installed!!
    FORMER GREEN XJ CLUB MEMBER
    IF YOU DON'T STAND BEHIND OUR TROOPS, FEEL FREE TO STAND IN FRONT OF THEM!!
    DOING SOMETHING JUST BECAUSE YOUR BUDDY DOES IT THAT WAY MAKES AS MUCH SENSE AS SHARING TOOTHBRUSHES

  8. #8
    Join Date
    Feb 2015
    Location
    Vancouver, WA
    Posts
    773
    Chats
    9

    Default Re: Rubicon Express and 4 Wheel Parts

    Quote Originally Posted by bluedragon436 View Post
    I can't wait to move to a place that there is that option... to go to an offroad shop and talk to them about stuff or have them take care of something I can't do, or don't have the time to do myself... That is one thing that stinks where I am, I have to drive like almost 2 hours to get to the closest off road shop... and it's certainly no 4 Wheel Parts.. but they've been more then helpful with putting up with my questions thus far.. Can't wait to get my SYE installed!!
    4 Wheel parts is awesome indeed! The closest one to me is in Portland, OR, so I don't pay tax either!

    They are super knowledgeable and helpful.
    The Little Red Wagon in the theme of Overland Adventure Vehicle. Grab an empty seat and ride along here : http://www.xjtalk.com/showthread.php?t=19655

Similar Threads

  1. Rubicon express crossmember Help!
    By dillonreid in forum General Talk
    Replies: 5
    Last Post: 07-30-2012, 10:21 AM
  2. 3.5" rubicon express lift parts
    By nismo5 in forum For Sale
    Replies: 4
    Last Post: 09-16-2011, 08:21 PM
  3. Rubicon Express back?
    By Mudderoy in forum General Talk
    Replies: 8
    Last Post: 08-11-2011, 06:58 PM
  4. Rubicon Express, T&T Customs, you name it, we can probably get it for you!
    By JeepinOutfitters in forum Vendors - For Sale
    Replies: 10
    Last Post: 03-17-2010, 09:29 AM
  5. rustys vs rubicon express
    By alwaysxj in forum Modified
    Replies: 34
    Last Post: 11-05-2009, 09:23 AM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •