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I keep spitting my beer out. I must stop reading this thread.

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Without getting into all the details... there are only 2, maybe 3 places in CHINA that most of the inexpensive winches are made.

IMO: you should buy a winch from a retailer that has been around...

Common issue with the some of the original Smittybilt winches. Contact Smittybilt tech support and they might send your brother a new end to his winch that should fix this issue.

I haven't seen...

Common issues with those are the Permanent Magnet Motor - somewhat cheap to fix. Most starter and alternator rebuild places can fix them. It's been a while but I think the last one I had rebuilt was...

Was that the older E9000 by chance?

"Winches.... what's in a name?"

Great question!

IMO: Currently: there are only a select few winches offered that are worth paying attention to their name.

Even main stream winch companies...